If our team has agreed a reshipment that requires a payment, use the payment request or checkout link sent for that specific arrangement.
Check the amount and order details before paying. The fee depends on what was agreed for your case; a reshipment is not automatically charged at the standard new-order shipping rate.
If you can’t find the link, it isn’t working, or you have already paid, reply in the same support conversation. Our team will check the payment and the next shipping step.
Please don’t send card or other payment details in a support message. A payment confirmation and a shipping confirmation are separate: tracking is provided when the reshipment is dispatched.