You can change the address yourself within one hour of placing an eligible order through the order-editing feature in the support widget on our website.
Open the widget, choose Track & manage order and follow the steps to find your order and update the address.
If the option isn’t available, the order has entered fulfilment, or the hour has passed, contact us immediately. Our team will check whether an update is still possible; a change is not guaranteed.
After dispatch, we can’t change the shipping address ourselves. Check whether the carrier offers a delivery-management option in your tracking link. A redirect or address change depends on the carrier and isn’t guaranteed.