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FAQ
Below are some of are common questions:
If you have been charged for the order, but have not yet received an order confirmation, we advise you to contact us via our chat.
It is possible that the confirmation email arrived in your spam folder or that an incorrect email address was entered.
Unfortunately, once you have placed your order you cannot make any changes. If you entered an incorrect address you would need to cancel the order and place it again.Β
* If you just made a typo when entering the street name, this will automatically be adjusted by the shipping company when your order is sent.Β
All orders are processed and dropped off to the courier before 16:00 p.m. So, if you place your order before 16:00 p.m. at the latest, it is possible that you will have your order by the next day.
Please note that this is an estimate and not a guarantee. It can always happen that the package takes a little longer, due to the volume of orders, or the courier having a delay. Of course, we do our best to get your orders to you as soon as possible.
If you have not received your orderΒ after the estimated time,Β we always advise you to check the tracking of your parcel.
If the parcel is reported to the courier, but not yet sent, we are still busy packing your order and having it shipped as soon as possible. If your order is stuck in the sorting stage for more than a couple of days, we ask that you send us a message via our chatΒ with your order number, so we can check the status of your order.Β
If your package is listed as delivered, but you have not received it, please check your mailbox for a note from the courier.