Check your return tracking to see whether the carrier has delivered the parcel to us. Keep the tracking receipt until your return is complete.
Once we receive it, we check and process the return within 2–3 business days. Carrier delivery and our return processing are separate steps.
Sale-item returns are processed as store credit. Eligible non-sale returns are refunded to the original payment method; your payment provider may need additional time to show the refund.
If tracking shows delivery to us and more than three business days have passed without an update, contact us through our website support chat and share the return tracking information so our team can check it.