If an item arrived faulty, damaged or incorrect, contact us at support@anneday.nl or through our website support chat before sending it back.
Send a clear photo of the affected item and the issue. If the problem is with a hoop closure, send a short close-up video so we can review how the pin and clasp meet. If you have already sent the evidence, keep follow-up information in the same conversation.
Our team will review the evidence and the order before arranging a solution. For a confirmed minor cosmetic defect, options may include a replacement or 50% of the affected item’s value as store credit if you prefer to keep it.
The appropriate offer depends on the reviewed issue and is confirmed by our team. It is separate from a regular change-of-mind return.