Our support hours are Monday–Friday, 09:00–17:00, Lisbon time. We typically reply within two business days.
Business days are Monday to Friday. Messages received over the weekend are picked up during our weekday support hours.
When you send us an email or start a support chat, you’ll receive an automatic acknowledgement so you know your message has arrived. This acknowledgement is separate from our team’s reply.
You can still send a message outside our support hours. Please keep any follow-up information in the same conversation so we can see everything together.