Here are the answers to our most frequently asked questions. If you can't find the answer you are looking for, please feel free to contact us, our team will be happy to assist you.
In the case of a damaged or faulty item please contact us directly at firstname.lastname@example.org, by sending over a picture of the item and your order reference number.
We will then send you a return label, which will allow you to return your order to us at our expense. We will try to repair the item or issue a refund.
If you are having issues finalising your order or completing your payment, we recommend closing the browser and restarting it.
It is also possible that you are unable to complete your order because someone else has just ordered the last item. If your browser has been open for a long time, try refreshing the page to check if the item is still available.
If you are still having issues completing your order, please contact us at email@example.com.
If you have been charged for the order, but have not yet received an order confirmation, we advise you to contact us by mail, firstname.lastname@example.org.
It is possible that the confirmation email arrived in your spam folder or that an incorrect email address was entered.
Unfortunately, it is currently not possible to have your order gift wrapped. However, this may be possible in the future.
All orders are processed and dropped off to the courier before 16:00 p.m. So, if you place your order before 16:00 p.m. at the latest, it is possible that you will have your order by the next day.
Please note that this is an estimate and not a guarantee. It can always happen that the package takes a little longer, due to the volume of orders, or the courier having a delay. Of course, we do our best to get your orders to you as soon as possible.
Unfortunately, once you have placed your order you cannot make any changes. If you entered an incorrect address you would need to cancel the order and place it again.
* If you just made a typo when entering the street name, this will automatically be adjusted by the shipping company when your order is sent.
Unfortunately, it is not possible to choose a date and time for delivery when placing an order. We always process and ship our orders as soon as possible, so you receive them quickly!
If you have not received your order after the estimated time, we always advise you to check the tracking of your parcel.
If the parcel is reported to the courier, but not yet sent, we are still busy packing your order and having it shipped as soon as possible. If your order is stuck in the sorting stage for more than a couple of days, we ask that you send an email to email@example.com with your order number, so we can check the status of your order.
If your package is listed as delivered, but you have not received it, please check your mailbox for a note from the courier.
If you are not at home during the time of delivery, the parcel may be delivered to your mailbox. If the parcel is too large, the courier will leave a note for you, whether the parcel was delivered to a neighbour or can be picked up at a service point.
Pre-orders are collections that can be ordered online ahead of the availability date. See the product description for more information on the specific delivery date.
Pre-orders can be returned as usual within the 14-day period. This period will only start once the product has been delivered to you.
If you have ordered a mixture of in-stock and pre-order items, partial delivery will be put in place.
The different payment methods we offer are iDeal, Visa, Mastercard, Bankcontact and Paypal.
If you need a commercial invoice for your order, please send an e-mail with your order number to firstname.lastname@example.org. We can then send you over an invoice.
We occasionally have a discount/promotion, which is influenced by our stock, trends and supply and demand. Unfortunately, in these cases, it is not possible to receive the difference in price as a refund.
Returns & Refunds
If you have received an order from us, but are not completely satisfied, you have the option of returning the order within 14 days of receiving it.
To return your order, follow the steps listed below.
Please send a email to email@example.com or send as a chat with your order number and what items you want to retun.
You will be sent an email with further information on how to return your package.
Drop off your package at a PostNL dropoff point.
Please note, you will need to pay for return postage yourself.
We do not accept any returns made outside the return period. We will return the package to the sender.
Once they are processed, we will issue a refund. Within 2 weeks after receiving your parcel, you will receive a confirmation that your return has been processed and a refund was issued!
Unfortunately, we do not offer the option to exchange items. If you want to receive a new item, return your unwanted item for a refund and place a new order at anneday.nl.
Within 14 days after receiving your return back in our warehouse, you will receive an email confirmation when your refund has been processed. After 5-10 days, this refund will be back in your bank account, this will be the original payment type as you placed your order.