Shipping policy

Next Day Delivery: All orders placed before 16:00 p.m. are processed and handed to the courier the same day. While we strive to ensure next-day delivery, please note this is an estimate and not a guarantee. Delays may occur due to high order volume or courier delays.

Address Changes: Once an order is placed, changes to the address cannot be made. If there's a typo in the street name, rest assured the shipping company will automatically adjust it. For other errors, please cancel and place the order again

Delivery Time Selection: We currently do not offer the option to select a specific date or time for your order's delivery. We process and ship orders promptly to ensure quick delivery.

Not Received Your Order?: If your order hasn't arrived within the expected time, please check its tracking. For parcels stuck in sorting for several days or listed as delivered but not received, email us at support@anneday.nl with your order number.

Missed Delivery: If you're not home during delivery, smaller parcels might be placed in your mailbox. For larger items, the courier will leave a note regarding the parcel's location, whether it was left with a neighbor or at a service point.

Pre-orders: Items available for pre-order will be delivered based on the date mentioned in the product description. If your order includes in-stock and pre-order items, a partial delivery might be initiated. The return period for pre-orders starts once you receive the product.